36772
Q: Is the filter element genuine?
A: All filter elements in our shop are shipped from the original factory. We uniformly use the neutral label. The filter elements are industrial products, and production requires molds. The cost of counterfeiting is quite high. There are not hundreds of thousands of dollars to make. We have no ability to counterfeit
Q: Why does the water stink?
A: There are two simple reasons for the odor of the purified water: first, it has not been used for a long time, and the water in the machine pipeline has not been drained, resulting in accumulation; 2、 There is no regular flushing and the pure water tank inside has not been emptied. Solution: drain more water for flushing, and ensure that the pipeline water is drained every time. According to the situation, 5-6 times can be significantly improved.
Q: Why did the filter element reminder light come on again after several days?
A: This problem mainly occurs on the old model B0 machine. The filter element reminder of the old model B0 machine is an alarm clock timer. There is no good solution to the problem. It is recommended to reset the filter element several times. The service life of the filter element is about 1 year. Determine whether the filter element needs to be replaced according to the water making time and noise. You can also send a video to the customer service to help you determine.
0: What are the black and oily objects?
A: Hello, the black object is activated carbon powder, and the oily object is a waterproof rubber ring lubricant
0: Why does the product have black carbon powder and oily objects?
A: Hello, the product was inverted, bumped, and bumped during transportation, causing a small amount of carbon powder to overflow. The oily object is a rubber ring lubricant.
0: How to deal with this situation? Does it affect the use of the product?
A: Hello, the filter element needs to be cleaned for the first time. Jianhan wipes the interface clean with paper towels and rinses it with water before installing it. This situation has no effect on the use of the top filter element, please feel free to use it!
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